Refund policy
Last updated: October 27, 2026
60-day money-back guarantee
Our products are covered by a 60-day money-back guarantee. The 60-day period starts when you receive your product. Contact us at naivenutrition1@gmail.com within this period to request a refund.
Opened and used products qualify for the guarantee. Whether a product needs to be returned is determined on a case-by-case basis. We will let you know whether a return is required when you contact us.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If a return is required under the guarantee, you are responsible for return shipping costs. Original shipping charges are not refundable.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
If a return is required, we will notify you after we receive and inspect it and let you know whether the refund was approved. If no return is required, we will notify you of the refund decision after reviewing your request. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at naivenutrition1@gmail.com or use the contact details in our contact information policy.